Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Our vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment.

Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Qbtech is making significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients.

About the Role

The primary responsibility of the Customer Support Specialist is to handle customer inquiries & complaints related to Qbtech’s products, and to manage the medical device production (system preparation & logistics). Customer communication is through a ticketing system and a phone line (switchboard). System preparation includes quality checks of software & equipment by following well established processes.

Essential Duties and Responsibilities

• Technical support and troubleshooting for customers, minimizing turnaround time for inquiries and complaints
• Running quality control checks on systems and equipment following SOP protocol
• Timely shipping of customer systems and equipment
• Management of systems inventory & purchasing
• Independent decision making for internally defined level 1 & 2 tickets

Requirements

• First and second line technical/customer support experience
• Strong organization, communication, and documentation abilities
• 2 years skills experience or academic work in Information Technology or Information Systems
• 2 years Ticket management experience
• 2 years customer service (business to business)

Working Days: Monday – Friday

Job Type: Full-time

Completely office based role.

What can Qbtech offer you?
At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services – globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company.