Location: Houston, TX
Reports to: Head of Technical Support (TS) & Digital Support (DWP)
Job type: Full-Time onsite, Monday – Friday with office hours of 8:00-5:00.

Qbtech is Growing, privately held, Swedish med tech company is looking to hire a US Technical Support Specialist. Our customers range from small medical practices to large Universities and hospital centers. A great fit for our company is someone who is highly organized, strong attention to detail, ability to respond flexibly and positively and has good technical acumen and is committed to a positive customer experience.

The primary responsibility of the Technical Support Specialist is to support existing customers around questions/problems regarding the technical aspects of Qbtech’s products and to maintain the production, shipping and returns of systems to customers. Technical customer support often means real time communication via phone and email. System preparation includes quality checks of software & equipment by following well established processes.

Outside of these tasks the technical Support Specialists will provide support to Qbtech internally and be a part of the global digital workplace team. This means that we expect you to help where needed, both with general IT tasks as well as sharing in the overall technical work of the IT team.

Essential Duties and responsibilities

• Management of inventory, purchasing, ISO compliance, and administrative tasks in the US office
• Minimize turnaround time for customer inquiries and complaints by responding to customer tickets as they arrive via email and phone
• Technical support and troubleshooting of questions from customers and Qbtech staff
• Running quality control checks on systems and equipment following SOP protocol
• Timely shipping of systems and customer requests
• Quality inspection of equipment
• Independent decision making for internally defined level 1 & 2 tickets

This means that we expect you to help where needed, both with general IT tasks as well as sharing in the overall technical work of the IT team.

Requirements

• First and second line technical/customer support experience
• Strong organization, communication, and documentation abilities
• 2 years Skills experience or academic work in Information Technology or Information Systems
• 2 years Ticket management experience
• 2 years customer service (business to business)

What can Qbtech offer you?
At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company.